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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharon Schroedter

Sharon Schroedter

February 10, 2025

5  out of  5
rating by Sharon Schroedter
"We contacted Jason because we were not satisfied with our current provider. Jason was quick and thorough and saved us money. We are very satisfied with his service."
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Peter Walsh

February 7, 2025

4  out of  5
rating by Peter Walsh
"Responsive service!"
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maria dombrowski

February 4, 2025

5  out of  5
rating by maria dombrowski
"Rhonda was a tremendous help when I called with questions today. Rachel has also been very efficient in the recent past. Both are very kind, patient, and very pleasant as well! As a recently retired former State Farm agent teammember and manager, I made every effort to hold myself to these standards while I was supporting the agency. I'm grateful to be with an agency now, where the team values and provides the same kind of pleasant and professional assistance. Thank you, Herrero agency. I would not hesitate to recommend you to friends and family. You can't go wrong with this awesome agency! 😊"
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Keith Wales

February 4, 2025

5  out of  5
rating by Keith Wales
"Jason was always a pleasure to work with. He saved us money and gave us the best insurance plan which fit our budget and our needs."
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Brandie Spencer

January 28, 2025

5  out of  5
rating by Brandie Spencer
"Matt is very attentive and listens to concerns and questions. Matt is very thorough and makes the process easy and painless!!!"
We responded:
"Thank you so much for the compliment! Excited to work with you!"
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Donna Schneider

January 24, 2025

5  out of  5
rating by Donna Schneider
"Matt Slocum is very polite and extremely helpful/ i just switched from Country Financil over to State Farm for my car insurance, this was a breeze. I highly recommend speaking with Matt if you need anything"
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Mcbride Gina

January 23, 2025

5  out of  5
rating by Mcbride Gina
"I went online and made a change on my account. The next morning, they were quick to call and make sure the changes were correct and that I made them. Thanks for helping keep my information and account safe. Ericka was kind, listening to every thing I said. And at the end of the conversation she made sure what she heard was correct. She ended with telling me stare farm was there for me and if I needed anything call text or message them. Thanks Ericka"
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PAUL HEATHERINGTON

January 2, 2025

5  out of  5
rating by PAUL HEATHERINGTON
"Jason made changing insurance company a breeze and also save me a lot of money. great doing business with state farm."
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Mary Alice Lindenmeyer

December 12, 2024

5  out of  5
rating by Mary Alice Lindenmeyer
"Jason saved me a lot of money on both home and auto insurance by switching to State Farm"
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Melissa Gorman

December 11, 2024

5  out of  5
rating by Melissa Gorman
"Jason is fantastic! Easy to work with and quick to respond. Would highly recommend him."
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L

November 7, 2024

5  out of  5
rating by L
"Very happy with Erica's service; highly recommended. Thanks for the assistance - buying insurance was surprisingly easy thanks for the help!"
We responded:
"Thank you so much for your wonderful feedback, L! We’re thrilled to hear that Erica made your insurance experience simple and enjoyable. It’s our goal to make the process as smooth as possible, and we’re glad Erica could assist you in finding the coverage that works for you. We truly appreciate your recommendation and are grateful for your trust in us. If you ever need anything else, don’t hesitate to reach out! - Andy"
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Laura Jean Kingsbury

November 7, 2024

5  out of  5
rating by Laura Jean Kingsbury
"Erica was the best with many questions I had with a new car purchase. I have been a customer for many years with Andy Herrero and always easy to make changes. I highly recommend if looking for a new agent. Ask for Erica, she is friendly, informative and professional. Rates are great also. Thank you Erica for your help!"
We responded:
"Thank you so much for your kind words and positive review, Laura! We're thrilled to hear that Erica was able to assist you with your new car purchase and answer all your questions. We're very lucky to have her, she's dedicated to providing thoughtful and efficient service, and it's great to know she made a positive impact. If you ever need anything, don't hesitate to reach out. Thanks again for recommending Erica, and we look forward to serving you for many more years to come! - Andy"
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Debbie Weber

October 28, 2024

5  out of  5
rating by Debbie Weber
"Jason McCain, our State Farm Agent, was exceptional! He went above and beyond to help get us the needed coverage for our cars and home. I would highly recommend this agency for all of your insurance needs!"
We responded:
"Debbie thank you so much for your kind words and positive review! We are blessed to have Jason apart of our team and helping our clients with their auto and home insurance for the last 25 years."
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wyatt margulies

October 28, 2024

5  out of  5
rating by wyatt margulies
"Have been working with this office over the past few months and had a great experience so far. Quick to respond as a potential customer and very accommodating as we worked through various coverage scenarios."
We responded:
"Wyatt thank you for the positive review and compliments to our team, we strive to provide the best customer service possible."
Profile photo of Ellen Graber

Ellen Graber

October 28, 2024

5  out of  5
rating by Ellen Graber
"I just switched from Allstate to State Farm for my auto and condo insurance. I had a great experrience working with Matt! He easy to reach and saved me hundreds of dollars."
We responded:
"Ellen thank you so much for your kind words and positive review! Matt is a key part of our team and very happy he was able to help you with auto insurance and condo insurance and save you money!"
Profile photo of Matthew Kropidlowski

Matthew Kropidlowski

October 25, 2024

5  out of  5
rating by Matthew Kropidlowski
"We have been with State Farm for over 15 years. Our agent Jason was always available when I had questions and was extremely helpful when I had a claim. He has also been available to review my policies for the correct coverage."
We responded:
"Matt thank you so much for your kind words and positive review! Jason is a key part of our agency working with clients like yourself for the past 25 years."
Profile photo of Helen Simoncelli

Helen Simoncelli

October 25, 2024

5  out of  5
rating by Helen Simoncelli
"I am very happy to have returned to State Farm and I am very satisfied with the professional yet personal attention provided by Jason McCain in Downers Grove."
We responded:
"Matt thank you so much for your kind words and positive review! Jason is a key part of our agency working with clients like yourself for the past 25 years. Our whole team is here to help any way we can."
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Jefin Stephen

October 22, 2024

5  out of  5
rating by Jefin Stephen
"Andy and his team are incredibly responsive and supportive. Their quick response time was impressive, ensuring that all my questions and concerns were addressed promptly. What stood out the most was their genuine commitment to customer service, they always went above and beyond to ensure I felt confident and informed about my choices. I highly recommend them!"
We responded:
"Jefin, thank you so much for your kind words and sharing your experience. Customer service beyond just the point of purchase is what we are all about, and I am very glad you have enjoyed your experience with our agency. Very thankful to have clients like yourself with our agency."
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Alejandra prieto

October 2, 2024

5  out of  5
rating by Alejandra prieto
"Such a helpful individual. Love love love her energy! She is the best."
We responded:
"Alejandra, thank you for your positive review and positive feed back!"
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Deede Burdett

September 13, 2024

1  out of  5
rating by Deede Burdett
"So Andy will call you and be on top of communication when he is selling you a policy. Then will follow up to try and sell more. But once you’re secured with insurance forget ever having him return a call, text or email. 4 times i reached out and no response!! I then sold a car and dropped it from the policy but yet he still charged me a full months of insurance for the car I sold. After all that I dropped him. I said cancel all policy’s. Guess what! I check on it and they kept open a renters policy! Well I cancelled it so they won’t get another dime bc I also cancelled the card on file with State Farm! I’m so happy I found a WAY better agent and a much more affordable price!"
We responded:
"I apologize if your experience was short of excellent. I will contact you shortly to address any of your concerns and make sure all your billing is accurate. "
Profile photo of Christine Yesutis

Christine Yesutis

September 13, 2024

5  out of  5
rating by Christine Yesutis
"A round of applause for outstanding customer service! I have been with Ruth Mayer and now Andy since the late 70's. When I call, a friendly voice is on the other line. I know that I'm in good hands and my questions will be answered. Each and every one of Andy's team goes above and beyond. We don't see that much anymore. I want to thank Jason McCain for putting up with my thousand questions. Jason, you are patient, knowledgeable, and approachable-thank you! And to Carly and Rhonda who always have a kind voice and smile when they answer the phone. All of you are true gems."
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trevor johnson

August 20, 2024

5  out of  5
rating by trevor johnson
"Matt was very easy and pleasant to work with. Made everything very simple and smooth."
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Takeyia Palmore

August 11, 2024

5  out of  5
rating by Takeyia Palmore
"Absolutely outstanding service! I've been a customer for Andy Herrero originally with his late mother Ruth Mayer for years! Specifically, my POC has been Jason McCain for almost 30 years of service! This is a team that does not disappoint you and will be there for all your State Farm service needs. Don't go anywhere else!"
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Lawrence Dennis

July 24, 2024

5  out of  5
rating by Lawrence Dennis
"We have been with Andy and his mom, Ruth Mayer before him, for about 30 years. He and his entire staff, in particular Jason McCain, are responsive, knowledgeable and caring. Highly recommend this agent and agency."
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Kai Hong

July 24, 2024

5  out of  5
rating by Kai Hong
"Jason was incredibly helpful getting me my auto insurance! Great experience."